Shipping policy

Order Processing

All Js Harmony products are carefully handcrafted and packed in Cyprus. Orders are normally prepared for dispatch within 2–5 business days after payment has been successfully received.

During busy periods, holidays, Christmas season, launches, or promotional periods, processing times may be slightly longer.

Shipping & Delivery

We currently ship within Cyprus and to selected international destinations where available.

Available shipping methods, delivery options and shipping costs are calculated and displayed at checkout based on your delivery address and order.

Estimated delivery times begin from the date your order is dispatched, not from the date the order is placed.

Please note that delivery times are estimates only. Delays caused by courier or postal services, customs procedures, weather conditions, public holidays or other circumstances outside our control may occasionally occur.

Local Delivery / Collection

Where available, local delivery or collection options will be displayed at checkout.

Please wait for confirmation that your order is ready before arriving to collect it.

International Orders

International customers are responsible for any customs duties, import taxes, VAT or other charges that may be applied by the destination country, unless these charges are specifically included at checkout.

Customs procedures may cause additional delivery delays.

Incorrect or Incomplete Address

Please ensure that your delivery information is complete and correct before placing your order.

Js Harmony cannot be responsible for delays or unsuccessful deliveries caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order needs to be resent.

Damaged Parcels

We carefully package our candles and other products to protect them during transportation.

If your order arrives damaged, please contact us as soon as possible at jsharmonystore@gmail.com and include your order number together with clear photographs of the damaged product and packaging so we can assess the issue.

Lost or Delayed Orders

If your parcel is significantly delayed or appears to be lost, please contact us at jsharmonystore@gmail.com, and we will assist you in contacting the relevant delivery provider.

Contact

For any questions regarding shipping or delivery, please contact:

Js Harmony
Email: jsharmonystore@gmail.com
Website: www.jsharmony.store